Terms & Conditions

These Terms & Conditions ("Terms") are a contract between you and AuraTech Cleaning Solutions("we", "us", "our"), a mobile cleaning services business operating in South Africa. Registered contact address: Protea Village, Annlin, Pretoria. Support: hello@smcleaning.com.

We provide mobile cleaning, car wash, valet, and related services at locations you specify when booking. Service descriptions and starting prices on our website are estimates. Final scope and price may be adjusted on site based on size, condition, access, and add-ons — we will confirm with you before work begins where practicable.

A booking is not confirmed until we receive at least a 10% deposit (minimum R50) of the estimated booking total via our secure payment partner (Stitch Pay by Bank). You may pay the full amount at booking if you prefer.

Unpaid pending bookings may expire and release your time slot. Any balance remaining after deposit is due before or on the day of service unless otherwise agreed in writing.

By completing payment you authorise us to charge the selected amount to your chosen bank payment method. Prices are in South African Rand (ZAR) and include VAT where applicable.

• Provide accurate contact details, address, and access instructions.
• Ensure safe access to the property or vehicle at the scheduled time.
• Secure valuables; we are not responsible for loss of unsecured items.
• Disclose hazards (aggressive pets, slippery surfaces, biohazards, etc.).
• Be present or arrange a responsible adult where access is required.

Please see our Refund & Cancellation Policy for deposit refunds, cancellation windows, and no-show rules.

If you are not satisfied with our work, notify us within 24 hours of service completion and we will assess a reasonable re-clean at no charge where the issue is due to our service quality.

To the fullest extent permitted by law, our total liability for any claim arising from a booking is limited to the amount you paid for that booking. We are not liable for indirect, consequential, or special damages. Nothing in these Terms limits liability that cannot be excluded under the Consumer Protection Act 68 of 2008 ("CPA") where applicable.

Loyalty points are promotional credits with no cash value, subject to programme rules displayed at checkout. We may amend or discontinue the programme with reasonable notice. Points are earned after your deposit is confirmed and the booking is active.

You must keep your account credentials secure. You are responsible for activity under your account. We may suspend access for abuse, fraud, or breach of these Terms.

We process personal information as described in our Privacy Policy, in compliance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

These Terms are governed by the laws of the Republic of South Africa. Disputes should first be raised with us at hello@smcleaning.com. If unresolved, you may refer the matter to the National Consumer Commission or pursue remedies available under the CPA.

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance where permitted by law.